![]() Support for multiple platforms, providing PC and Mac remote desktop connections as well as connections to Android, iOS, Blackberry and other mobile devices.LogMeIn’s remote desktop application also provides: And Rescue is fast, too, enabling customer support agents to establish a remote share in as little as 20 seconds. Hosted in multiple LogMeIn data centers, Rescue delivers 99.99+% uptime, ensuring high availability and reliability. Each remote desktop connection is protected by 256-bit SSL encryption with TLS 1.1 transport security, with access granted via a secure link or pin. LogMeIn is simple to use, easy to customize and flexible enough to serve the needs of both one-person IT shops and enterprise call centers with tens of thousands of agents. LogMeIn Rescue is a SaaS-based desktop sharing solution that makes it easy for call centers, help desks and support organizations to provide remote technical support. ![]() LogMeIn Rescue offers a cloud-based desktop sharing solution. For help desk employees and customer support staff, desktop sharing means greater productivity and better results. That lets things get fixed more quickly and, more often than not, on the first call.įor customers and end-users, desktop sharing means less frustration and confusion, as they let support agents do the work. ![]() Rather than describing tasks over the phone for customers to implement themselves, desktop sharing solutions let help desk personnel investigate issues at a faster pace and work with more reliable information. With desktop sharing software, your help desk employees can take control of a user’s device to provide remote support – running tests, checking settings, transferring files and trying to remedy issues – as if the device were sitting in front of them. When it comes to providing exceptional support to customers and end-users, desktop sharing technology is essential. Please allow up to two business daysfor our team to fulfill your request.Delight customers with remote desktop sharing software.You may also deploy the version via the Technician Console MSI installer Once you are ready to upgrade, please contact GoTo Support requesting to "unlock" your account.Note: You may run a Technician Status Report - from the Rescue Admin center to verify the "Last Used Technician Console Version".If you are not ready to upgrade, please contact GoTo Support and request to " lock" your account and your technicians will not be prompted to download the new Technician Console On April 28th, your Technicians will receive a prompt to upgrade to Technician Console.Please visit FAQ for details.ĭownload from below links on or after 04/28: Important: Internet Explorer (IE) based TC is not supported on Windows 11. Standard: Desktop App, Installer (Internet Explorer (IE) based TC).Important Notes: Technician Console (TC) version is already available for download from the following links if you would like to install before 4/28: Fixed an issue where the Connect on LAN feature was delayed up to 2 minutes when establishing a new connection to another computer.Single Sign On login flow is available from Desktop Technician Console.Rescue Tech Console Improvements and fixes: ![]()
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